Join Our Team

DETAILS OF THE ROLE

The Operations Specialist is the mastermind behind Vancouver Foodie Tours’ daily operations. They are an encyclopedia of details – they know our policies, processes, and systems inside and out. They are meticulous, efficient, and personable, and they operate with an admirable sense of professionalism.

We are committed to finding a great fit for this role, with preference given to those in an established stage of life. The workload and exact hours can be made flexible to compliment the lifestyle of the ideal candidate. You’ll be joining a team that has worked together for years, and we’re looking for a new crew member who is excited to join in our journey.

1. Real business needs you will solve – VFT is a growth company that has seen tremendous growth since its inception in 2010. The Operations Specialist will deliver memorable experiences to guests, tour partners and team members, while leveraging technology to achieve operational efficiency.

2. Management Style – At Vancouver Foodie Tours, we believe in providing team members with a general framework and relying on the individual to find the best way of getting the job done. Once you have completed the initial job shadowing and training, you will be given the freedom to find the best way of accomplishing the tasks at hand. Feedback is provided periodically and ideas exchange are encouraged. We will look to the Operations Specialist to provide the leadership and initiative to create a forward thinking and efficient way of managing the operational side of the business, while providing memorable experiences to guests, tour partners and team members.

3. Why you will love this job – You will enjoy working with supportive team members who are happy to assist, and an organization that’s on a mission to be the best they can be. If you are the inquisitive and critical thinking individual that we are looking for, you will fit right in and be encouraged and supported.

WINNING QUALITIES OF AN OPERATIONS SPECIALIST

– You have a Type-A personality with an obsessive attention to details;
– Competency with numbers and Excel
– Possess strong organizational skills and is often organized to a fault;
– Prepares for Plan B and C, in the event Plan A falls through;
– A critical thinker who is resourceful;
– Demonstrates creativity in solving problems;
– Takes control of situations;
– Possess a high level of professionalism;
– Handles pressure with ease;
– A great communicator who keeps the rest of the team informed and organized;
– Possess great telephone manners;
– Is independent and thrives in an autonomous work environment.

PERKS

– Complimentary access for you and a guest to key attractions, and discounts at hotels, offered through the Tourism Challenge Privilege pass
– Complimentary food tour experiences around the world
– Family and Friends discount to Vancouver Foodie Tours
– Eating meetings, events and workshops
– Fun team building events to build your culinary prowess and experience Vancouver like never before
– Exclusive staff discounts at Granville Island businesses
– Flexible schedules
– Extended health benefits

RESPONSIBILITIES

Tour Operations – Work with tour guides and tasting locations to deliver great experiences.
   1. Maintain tour schedule, adding and cancelling tours as needed
   2. Place daily orders with tasting locations
   3. Confirm upcoming tours with tasting locations
   4. Support tour guides with order changes and contacting guests as required

Customer Service – Process tour booking requests and assist customers with tour-related questions.
   1. Provide memorable guest services by phone and email
   2. Process incoming tour bookings
   3. Secure private bookings

Bookkeeping – Perform general bookkeeping duties to provide up-to-date financial visibility.
   1. Bill clients
   2. Reconcile bank and credit card statements
   3. Track money owing to tasting locations

Systems and Processes – Leverage technology to develop improved operational processes.
   1. Develop organizational systems and work processes, to create a systematic way of doing things
   2. Keep abreast of new technology and assessing if it can help move the organization forward

MORE ABOUT VANCOUVER FOODIE TOURS

Vancouver Foodie Tours offers food tasting and cultural walking tours, introducing food loving visitors and locals to one-of-a-kind food and drinks that define Vancouver’s culinary scene. Guests indulge in a feast for their eyes, belly and mind, tasting signature dishes at award-winning Vancouver gourmet restaurants, food shops and food trucks. Guests also learn about the origins of ingredients and how dishes are prepared. This is the best way to taste Vancouver! Learn more about the Vancouver Foodie Tours team at https://foodietours.ca/our-story/.

APPLY NOW

If you possess the qualities we are looking for, please apply now by emailing [email protected] with all of the following:
1. Resume
2. Exactly 300 words in a Word Document, explaining why you would make the perfect Operations Specialist for     Vancouver Foodie Tours
3. Expected hourly rate
4. Availability
5. Subject line should read – Operations Specialist Application: First and last name

We are committed to finding the right person for this role and will offer flexible hours to meet the needs of their lifestyle. Part-time or full-time hours are available.

This position closes when the position is filled. Please apply now.

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***Applications for 2018 Foodie Tour Guides are now closed. Check back here in January 2019!***

You’re charming and entertaining. We want you on our team!

Winning characteristics you’ll have:

– Warm, friendly and welcoming
– Acute awareness of surroundings
– Knack for controlling an audience
– Well-balanced communication skills
– Star-of-the-show mentality
– Professional appearance
– Familiarity with Vancouver’s food, history and culture
– Have lived in Vancouver for the past three years

How you will be supported:

You’ll receive paid “Serious Foodie Training” which lasts approximately 3-5 weeks to get you up to speed on Vancouver history, architecture and food. Once you’re up and leading a food tour, you’ll be amazed that you’re getting paid handsomely for something so ridiculously fun and rewarding.

Application Deadline:

We are accepting applications in January 2019 until all positions are filled.

Pay:

Once hired and trained, Foodie Tour Guides receive on average $22/hr. Including gratuities, most guides average between $100-$135 per 2-3 hour tour.

Perks:

– Complimentary access for you and guest to key attractions, including discounts at hotels, offered through the Tourism Challenge Privilege pass
– Complimentary food tour experiences around the world
– Family and friends discount to Vancouver Foodie Tours
– Eating meetings, events and workshops
– Fun team building events to build your culinary prowess and to experience Vancouver like never before
– Exclusive staff discounts at Granville Island
– Flexible schedules

Other Pertinent Information:

You live in Vancouver and have a flexible schedule. You are available to lead a minimum of six tours weekly between April and October. This is a part-time role ending in October 2018, with the opportunity to be invited back for the Spring of 2019.

Tours are 2 or 3 hours long and depart mostly between 9 am and 4 pm. Depending on start time, most tours end between 11 am and 6:30 pm. You’ll be hosting small groups of less than 15 guests on most tours.

You own a mobile phone with internet access, have desktop/laptop-based internet access in your place of residence, and check your email several times per day.

We are accepting applications in January 2019:

Please send a single email with ALL of the following information to [email protected] Use the following format in the email subject line: Your First Name Last Name: Tour Guide Application 2019

1. A witty explanation on why you’d make the perfect food tour guide. Show us your awesome personality!
2. Resume
3. Day of the week you are available
4. In addition to conducting tours in English, can you also host tours in Spanish or French?

 

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