Hi Foodies!

Do you love making people happy because acts of kindness fuel your soul? Would you love it
even more if you can create joy and connections over delicious food?

If you are a charismatic and passionate story-teller who enjoys sharing your love for local food,
culture and history, Vancouver Foodie Tours has an amazing opportunity for you! We are looking
for part-time Tour Guides to join our team and help us continue our work of delivering fun and
delicious food experiences to our guests.

Vancouver Foodie Tours is rated as one of the world’s best food tour operators. After pausing the
business during the pandemic, we are now ready to restart Vancouver Foodie Tours in Spring
2022, while adhering to all health and safety protocols. Reporting to the General Manager, you
will play a vital role in leading multiple culinary tours that showcase the best that Granville Island
and the Richmond Asian Food Scene has to offer. As a Tour Guide, you will be sharing your
passion for food and people, while delivering memorable experiences.

What You Will Get To Do:

● Work closely with the President and General Manager to execute amazing culinary tours in
Granville Island and Richmond.
● Uphold our Brand Promise to provide fun, delicious food experiences that connect guests to
the spirit of Vancouver.
● Learn all about Vancouver history, architecture and food through our “Serious Foodie
Training” that will get you up to speed.
● Resolve any challenges that may arise during tours by working collaboratively with our
Operations team and external stakeholders to maintain our guests’ satisfaction.
● Share your love of food!

What’s In It For Me?

● Complimentary access for you and a guest to key attractions, including discounts at hotels,
offered through the Tourism Challenge Privilege pass.
● Complimentary food tour experiences around the world.
● Family and friends discount to Vancouver Foodie Tours.
● Eating meetings and professional development workshops.
● Fun team-building events to build your culinary prowess and knowledge of Vancouver.
● Exclusive staff discounts on Granville Island.
● Flexible schedule.

What You Will Have:

● A proven track record of creating memorable experiences for customers and team members.
● You are a natural problem solver and can handle challenges with ease and grace.
● Friendly and welcoming attitude with the ability to hold an audience.
● Excellent communication skills and the ability to speak confidently to a group of people
● Consistently present and act in a professional manner.
● Punctuality and the ability to manage a flexible schedule.
● Ability to stand for long periods of time and walk distances.

Nice To Have:

● Previous experience working in the food and beverage, tourism, or hospitality industry.
● Knowledge of Vancouver’s culinary scene and history.
● Have lived in Vancouver or Richmond for the past three years.
● Conversational Mandarin and/or Cantonese language skills are an asset.

Additional Information:

You must have open availability on Saturday and Sunday plus two other weekdays to host 2 to 4
hour-long tours. New guides will be assigned 1-3 tours each week depending on volume during
the peak summer months.

To Apply:

Please send a single email with ALL of the following information to [email protected] Use the
following format in the email subject line: Your First Name Last Name: Tour Guide Application
2022

1. A witty explanation of why you’d make the perfect food tour guide. Show us your awesome
personality!
2. Resume
3. Day(s) of the week you are available
4. Are you a native English speaker, and can speak conversational Mandarin or Cantonese?

Close Window

Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor. After pausing the business during the pandemic, we are now ready to restart Vancouver Foodie Tours in Spring 2022.  

Granville Island Delivery Co. creates beautiful gift boxes using artisanal products from Granville Island merchants. We have been recognized by Entrepreneur Magazine, CBC, and Vancouver Sun for our outstanding service in supporting our community throughout the pandemic. We are proud to uphold a 99% customer satisfaction rating.

This role will involve working across both brands and is a great opportunity to develop your sales skills or if you have an interest in a career in business development.

What You’ll Do

• Reach out to customer leads through cold calling explaining benefits of our offering
• Schedule appointments for team to meet with potential clients
• Track all sales activities in company CRM system and keep current by updating account information in real time
• Communicate customer and prospect product pain points 
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Meet and/or exceed quotas
• Conduct online marketing research on the new business leads
• Continuously improve through feedback

What You’ll Have.

• Excellent communication, interpersonal, problem-solving, presentation, and organizational skills
• A passion for customer service and 

What’s In It For Me?

• Complimentary access for you and a guest to key attractions, including discounts at hotels, offered through the Tourism Challenge Privilege pass
• Family and friends discount to Vancouver Foodie Tours
• Eating meetings and professional development workshops
• Fun team-building events to build your culinary prowess and knowledge of Vancouver
• Exclusive staff discounts on Granville Island​​

 

Who You Are

• Solutions-driven critical thinker and problem solver
• Curious and excited for continuous learning
• A collaborator and team player who works well with others to deliver results meaningfully 

If you’re interested – so are we! Send a single email with ALL of the following information to [email protected] Use the following format in the email subject line: Your First Name Last Name: Sales Coordinator 2021

1. An explanation on why you’d make a great Sales Coordinator (No more than 250 words)
2. Which of our Core Values resonates with you most
3. Resume

Note; This opportunity is a mix of remote and in office hours based on the demands of the business and current public health orders. Part time and full time opportunities available. 

Close Window

Customer Experience Specialist

Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor. After pausing the business during the pandemic, we are now ready to restart Vancouver Foodie Tours in Spring 2022.  

Granville Island Delivery Co. creates beautiful gift boxes using artisanal products from Granville Island merchants. We have been recognized by Entrepreneur Magazine, CBC, and Vancouver Sun for our outstanding service in supporting our community throughout the pandemic. We are proud to uphold a 99% customer satisfaction rating.

This role will involve working across both brands. 

What You’ll Do 

• Coordinate private tour, team building and group booking requests
• Clearly communicate and guide clients on their gifting journey as a trusted advisor
• Responsible for all aspects of customer experience including communication, preparing quotes and proposals for both Vancouver Foodie Tours & Granville Island Delivery
• Gifting vendor & tour vendor/ third party relationship and coordination support
• Develop a thorough understanding of customer industry trends, best practices and business goals with a focus on how team building and gifting programs drive business value and ROI
• Operations support, product ordering, inventory management and shipping coordination
• Administration, customer invoicing, reporting, software and systems troubleshooting
• Product sourcing and continuing to evolve our local product line up 
• Packing and fulfillment when needed to support in peak delivery times 

What You’ll Have

• Sound experience in corporate and consumer customer service environment 
• Solid written, communication and presentation skills 
• A proven track record of creating memorable experiences for customers
• Polished presentation to service corporate clients
• Technically savvy and can navigate new software and systems (Shopify or FareHarbor experience an asset)
• Strong administrative and operations experience in a support role 
• High emotional intelligence, and awareness of self and others
• Ability to proactively anticipate the needs of customers  
• Customer focused and demonstrates a desire to proactively help and serve internal/external stakeholders 
• Resilience and tolerance for change/ambiguity and can effectively cope with change, finding ways to advance work and projects

Who You Are

• Solutions-driven critical thinker and problem solver
• Curious and excited for continuous learning
• Handles pressure with ease 
• A collaborator and team player who works well with others to deliver results meaningfully 

What’s In It For Me?

• Complimentary access for you and a guest to key attractions, including discounts at hotels, offered through the Tourism Challenge Privilege pass
• Complimentary food tour experiences around the world
• Family and friends discount to Vancouver Foodie Tours
• Eating meetings and professional development workshops
• Fun team-building events to build your culinary prowess and knowledge of Vancouver
• Exclusive staff discounts on Granville Island​​

If you’re interested – so are we! Send a single email with ALL of the following information to [email protected] Use the following format in the email subject line: Your First Name Last Name: Customer Experience Specialist Application 2022

1. An explanation on why you’d make a great Customer Experience Specialist (No more than 250 words)
2. Which of our Core Values resonates with you most
3. Resume
4. Expected hourly rate

 

Note; This opportunity is a mix of remote and in office hours based on the demands of the business and current public health orders. The office is located on Granville Island and may require weekend work from time to time. This is a full time position.

Close Window