Join Our Team

*This is an on-site role. This role is Seasonal and runs until October 2024. 

We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses – Vancouver Foodie Tours, and Granville Island Delivery Co. 

Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being established in 2010. We offer fun and delicious experiences that bring people closer together to uncover common ground and broaden perspectives. 

Granville Island Delivery Co. creates beautiful gift boxes using artisanal products from Granville Island merchants. We have been recognized by Entrepreneur Magazine, CBC, and Vancouver Sun for our outstanding service in supporting our community throughout the pandemic. 

Curiosity and determination fuel our desire to habitually learn, apply and share to activate growth. As a result of our commitment to pursuing excellence, and setting a new standard for thoughtfulness, we are proud to uphold a 99% customer satisfaction rating. 

This role will involve working across both brands with a primary focus on Granville Island Delivery Co. in the fall/winter, and Vancouver Foodie Tours in the spring/summer. 

What You’ll Do 

• Coordinate private tours, team building and group booking requests 
• Clearly communicate and guide clients on their gifting journey as a trusted advisor
• Responsible for all aspects of customer experience including verbal and written communication, and administrative duties 
• Vendor relationship and coordination support 
• Operations support, inventory management and shipping coordination
• Packing and fulfillment when needed to support in peak delivery times 

What You’ll Have 

• Sound experience in corporate and consumer customer service environment
• Solid written, communication and presentation skills
• A proven track record of creating memorable experiences for customers 
• Technically savvy and can navigate new software and systems (Shopify or FareHarbor experience an asset) 
• Strong administrative and operations experience in a support role 
• High emotional intelligence, and awareness of self and others 
• Ability to proactively anticipate the needs of customers
• Customer focused and demonstrates a desire to proactively help and serve internal/external stakeholders 
• Resilience and tolerance for change/ambiguity and can effectively cope with change, finding ways to advance work and projects 

Who You Are 

• Solutions-driven critical thinker and problem solver 
• Curious and excited for continuous learning 
• A collaborator and team player who works well with others to deliver results meaningfully

What’s In It For Me? 

• Complimentary food tour experiences around the world 
• Family and friends discount to Vancouver Foodie Tours 
• Eating meetings and professional development workshops 
• Fun team-building events to build your culinary prowess and knowledge of Vancouver
• Exclusive staff discounts on Granville Island

How to Apply:

Please send a single email to jobs@foodietours.ca. Use the following format in the email subject line: Your First Name Last Name: CX Specialist and include your resume.

Hi Foodies!

Do you love making people happy because acts of kindness fuel your soul? Would you love it even more if you can uplift communities and build relationships over delicious food?

If you are a charismatic and passionate story-teller who enjoys sharing your love for local food, culture and history, Vancouver Foodie Tours has an amazing opportunity for you! We are looking for part-time Tour Guides to join our team to deliver fun and delicious food experiences to guests.

Vancouver Foodie Tours is rated as one of the world’s best food tour operators. You will play a vital role in leading multiple culinary tours that showcase the best that Granville Island, Gastown and/or the Richmond Asian Food Scene have to offer. As a Tour Guide, you will be sharing your passion for food and people, while delivering memorable experiences.

What You Will Get To Do:

• • Work closely with the President and General Manager to execute amazing culinary tours in Granville Island, Gastown and/or Richmond.
  • Uphold our Brand Promise to provide fun, delicious food experiences that connect guests to Vancouver. 
  • Learn all about Vancouver history, architecture and food through our “Serious Foodie Training” that will get you up to speed.
  • Resolve any challenges that may arise during tours by working collaboratively with our Operations team and external stakeholders.
  • Generate happiness and appreciation for guests, team members and partners.
  • Share your love of food and community!

What’s In It For Me?

• • Complimentary access for you and a guest to key attractions, including discounts at hotels, offered through the Tourism Challenge Privilege pass.
  • Complimentary food tour experiences around the world.
  • Family and friends discount to Vancouver Foodie Tours.
  • Eating meetings and professional development workshops.
  • Fun team-building events to build your culinary prowess and knowledge of Vancouver.
  • Exclusive staff discounts on Granville Island.
  • Flexible schedule.

What You Will Have:

• • A proven track record of creating rewarding experiences for customers and team members.
  • You are a natural problem solver and can handle challenges with ease and grace.
  • Friendly and welcoming attitude with the ability to hold an audience. 
  • Excellent communication skills and the ability to speak confidently to a group of people. 
  • Consistently act in a professional manner.
  • Punctuality and the ability to manage a flexible schedule. 
  • Ability to stand for a few hours and walk 2-3km.

Nice To Have:

• • Previous experience working in the tourism, or hospitality industry.
  • Knowledge of Vancouver’s culinary scene and history.
  • Have lived in Vancouver or Richmond for the past three years.
  • Conversational French, Spanish, Mandarin and/or Cantonese are an asset.

Additional Information:

You must have open availability on Saturday or Sunday plus two other weekdays to host 2 to 4 hour-long tours. New guides will be assigned 1-4 tours each week depending on volume during the peak summer months.

How to Apply:

Please send a single email with ALL of the following information to jobs@foodietours.ca. Use the following format in the email subject line: Your First Name Last Name: Tour Guide Application 2024

1. A witty explanation of why you’d make the perfect food tour guide. Show us your awesome personality!
2. Resume
3. Day(s) of the week you are available
4. Are you a native English speaker, and do you speak additional languages?